Contents
Resolving Disputes: Theory, Practice, and Law
Summary of Contents
Chapter 1. Dispute Resolution - What It's All About
Part I. Negotiation
Chapter 2. Negotiation and Conflict - The Big Picture
Chapter 3. Perception, Fairness, Psychological Traps, and Emotions
Chapter 4. Negotiator Styles
Chapter 5. The Negotiation Dance - Step by Step
Chapter 6. Gender, Culture, and Race
Chapter 7. The Ethical Negotiator
Chapter 8. The Law of Negotiation
Part II. Mediation
Chapter 9. Mediation - The Big Picture
Chapter 10. A Deeper Look Into the Process
Chapter 11. Representing Clients: Preparation
Chapter 12. Representing Clients: During the Process
Chapter 13. Specific Applications
Chapter 14. Court-Connected Mediation and Fairness Concerns
Chapter 15. The Law and Ethics of Mediation
Part III. Arbitration
Chapter 16. Arbitration - The Big Picture
Chapter 17. Arbitration Agreements, Procedures, and Awards
Chapter 18. The Legal Framework Supporting Arbitration
Chapter 19. Fairness in Arbitration: Developments in Employment, Consumer and "Adhesion" Contexts
Part IV. Mixing, Matching, and Moving Forward
Chapter 20. Matching the Process to the Dispute
Chapter 21. Dispute Resolution Design: Stepped Clauses and Conflict Management Systems
Chapter 22. Looking Ahead: Opportunities and Challenges in ADR and Conflict Management
